Last updated: June 10, 2026
Terms of Service
Welcome to TJPuma (tjpuma.net). By accessing this website, purchasing products, or booking coaching services, you agree to these terms. This site is operated from the United States. I may update these terms at any time; continued use of the site means you accept the current version.
- You must be at least 18 years old, or have a parent or guardian’s permission, to make purchases.
- All content on this site (videos, guides, tier lists, graphics, branding) is my property unless otherwise noted, and may not be reproduced for commercial use without permission.
- 2XKO and League of Legends are trademarks of Riot Games, Inc. TJPuma is not affiliated with or endorsed by Riot Games.
- I reserve the right to refuse or cancel orders suspected of fraud or abuse.
Privacy Policy
I respect your privacy and collect only what is needed to run this store.
What I collect
- Order information: name, email, billing/shipping address — used to fulfill your order and send order updates.
- Payment details: processed securely by my payment providers (WooPayments/Stripe, PayPal, Google Pay). I never see or store your full card number.
- Analytics: anonymous usage data (pages visited, general location) to improve the site.
What I don’t do
- I do not sell, rent, or trade your personal information to third parties.
- I do not send marketing email without your consent.
Order data is shared only with the services required to fulfill it: my payment processors, and my print-on-demand partner (Printify) for physical products. You may request a copy or deletion of your personal data at any time by contacting me.
Refund & Return Policy
Physical products (apparel & merch)
My merch is printed on demand just for you. Because of this, I can’t accept returns for buyer’s remorse or incorrect size selection — please double-check the size chart before ordering. However:
- Defective, damaged, or misprinted items: contact me within 30 days of delivery with a photo and I will replace the item or refund you in full — no questions asked.
- Lost in transit: if your order doesn’t arrive within 30 days of the estimated delivery date, contact me for a free replacement or refund.
Digital products (overlays, alerts, downloads)
Digital products are delivered instantly and therefore are non-refundable once downloaded. If you have any issue with a digital product — file problems, import trouble, missing pieces — reach out and I’ll make it right.
Coaching sessions
Coaching sessions may be rescheduled up to 24 hours before the session start time. No-shows are not refundable.
Shipping Policy
- Physical products are produced on demand by my print partner. Production typically takes 2–5 business days, followed by shipping.
- United States: Standard Shipping — $4.79, typically 3–5 business days after production.
- International: International Standard — $11.99, typically 10–20 business days after production. Customs fees, where applicable, are the buyer’s responsibility.
- Digital products are delivered instantly via download link at checkout and by email — no shipping.
Digital Product License
Digital products (stream overlays, alerts, widgets, emotes) are licensed for personal use on your own channels and streams. You may not resell, redistribute, or share the files. You may use them in monetized streams and videos on your own channels.
Contact
Questions about any of these policies? Reach out any time — the fastest way is the TJPuma Discord, and I’ll get back to you within 2 business days.